REFUND POLICY

Order Cancellation

It is best to review your order summary BEFORE checkout to ensure that all order details such as shipping address, order quantity, design, and sizes are correct. We would not be able to cancel it if it has been processed and awaiting dispatch or has already been dispatched. For any order change requests or clarifications, please contact us within 24 hours upon placing your order so we can make the necessary changes.

Missing Items / Incomplete Order

You will have to reach out to us through E-mail or Facebook Messenger. Our Support Representatives will give a response to your request within 24-48 hours. (There will be instances that we will not be able to attend to your issue due to High email volume but rest assured we will be working round the clock to answer all emails and calls as fast as possible.)

Size problem

E-mail our Support Representatives, kindly send us product pictures and describe the problem.

Unsatisfactory products

E-mail our Support Representatives, kindly include photos highlighting the specific issues with the item(s).

Wash Care.

We recommend gentle hand washing of outfits, especially for those that with tulle due to its delicate fabric. Please use warm water and mild/baby safe detergent to prolong the life of your specialty outfit. If you need further help with the proper care, please contact our Support Representatives, and we will be more than happy to assist you.

Delivery

The average order processing time takes1-7 days. However, it may take longer time due to order surge.

Delivery times vary based on shipping methods and locations.

Orders with multiple items may arrive in different packages on different dates.

Missing packages

Tracking shows delivered, but I cannot find it. Please wait for 48hours, in some cases, packages say delivered before they arrive at the final shipping address. Verify the shipping address used by the carrier and on your order was correct. Kindly reach out to your Local Carrier and obtain a document/ Proof of Non-Delivery and then send it to us, so we can also report this information to our Logistics team.

Order Return Policy

All returns must be made within 14 days from the day the package was delivered.

All returned products must be unused. (e.g, washed, stretched, worn, stretched, damaged or contaminated ).
To return an item with no quality issues, customers will be responsible for paying the return shipping fee.
For orders containing Holiday/Occasion-themed outfit designs, a return request should be made ON or BEFORE the date of the Holidays or Occasions.
Credits will be refunded back within 1-2 business days once a return request has been successfully processed. (Please note that this does not include the bank's processing time.)A refund will be issued proportionally instead of the full price if it includes promotions or discounts.
If the issue is not addressed above, please E-mail us at support@foreverpassion.us

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